Refund policy

GreenCore Chem – Return and Refund Policy

We want you to be happy with your purchase. If you receive an incorrect, damaged or defective product, please contact us as soon as possible at greencorechemicals@gmail.com or 0696097721 so that we can assist you.

Incorrect or damaged orders
If you receive the wrong product or a product that was damaged when delivered, please contact us promptly and provide your order number and photographs where appropriate. We will assess the issue and arrange an appropriate remedy.

Defective or unsuitable products
Products that are defective or do not meet the applicable requirements may be returned in accordance with the rights provided to consumers under South African law. Depending on the circumstances, the applicable remedy may include a repair, replacement or refund.

Unwanted or opened personal-care and hygiene products
For health, hygiene and safety reasons, opened or used personal-care and hygiene products may be subject to return restrictions, except where the product is defective or another legal right to return applies.

Cleaning chemicals
For safety reasons, customers should not return or transport leaking, damaged or hazardous chemical products without first contacting GreenCore Chem for instructions.

Refunds
Where a refund is approved, the refund will be processed using the applicable payment method, subject to the circumstances of the return and applicable law.

How to request a return
Please contact us at:
Email: greencorechemicals@gmail.com
WhatsApp/Phone: 0696097721

Please include your order number and a brief description of the issue. We will provide the next steps for your return or refund request.

This policy does not limit any rights that consumers have under applicable South African consumer-protection laws.